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Thursday, July 10, 2014

Top 10 Largest Staffing and Talent Engagement Firms In The United States

Today, Staffing Industry Analysts (“SIA”) announced its 2014 list of the Largest Staffing and Talent Engagement Firms in the US.  There were 124 firms on the list in all, each with more than $100 million in reported revenue in these two industry segments. SIA defines “staffing” revenue as revenue generated from temporary help, direct hire, […]

Thursday, May 22, 2014

There’s A Skills Gap, But It’s Not What You Think It Is!

Where is the gap? In Adecco’s 2013 State of Economy and Employment Survey, they asked 500 senior executives where they feel the biggest skills “gap” is.  Their results are a little surprising – 44% believe that the biggest gap is in soft skills:  communication, collaboration, and critical thinking.  The second highest gap they identified is […]

Monday, May 12, 2014

Why not go out on a limb? That’s where the fruit is.

Last week, Peter Alternative and I met with the CEO of a successful BPO faced with a familiar challenge. The business process that they are fulfilling for customers remains a critical need, but the multi-billion dollar market for this service is no longer growing, in fact it’s shrinking. His firm provides a service that everyone […]

Friday, April 25, 2014

10 Top Global IT Services Rankings in 2013

This month, HfS Research Ltd. announced its annual list of the 10 largest Global IT Services providers.  There were no big surprises since 2012, except that TCS jumped up from number 13 in 2012 to number 10 in 2013 (displacing Montreal-based IT services firm CGI).    How did TCS (owned by The Tata Group) jump […]

Wednesday, March 26, 2014

Aegis closes the acquisition of Malaysia-based Symphony BPO

This month, the multi-billion dollar outsourcing firm Aegis closed on the acquisition of Symphony BPO, first announced in January. “This is a great opportunity for Aegis as we expand our presence in Malaysia,” said Sandip Sen, Global CEO of Aegis in a Company press release. “We believe that the business combination will enhance value for […]

Thursday, March 20, 2014

Transformational BPO

While the Business Process Outsourcing (BPO) marketplace continues to grow and innovate, the vast majority of BPO-client relationships can still be characterized as labor arbitrage.   For example, a typical executive might describe their use of BPO services thusly:  “we used to handle these transactions in-house, but we have outsourced them to a third party […]

Wednesday, March 12, 2014

The Three Types of Outsourcing Relationships

This article represents an insightful perspective from Dan Berthiaume of Nearshore Blog, originally posted by Dan April 15, 2013 at 1:21 PM The Three Types of Outsourcing Relationships While no two outsourcing relationships are alike, some broad generalities can be drawn about different types of common relationships. For example, HfS Research identifies three main types […]

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Tuesday, March 11, 2014

What should business owners learn from Friday’s ruling against RBC Capital Markets?

  Background:  RBC Capital Markets LLC, the investment banking arm of Royal Bank of Canada, was representing Rural/Metro Corp. in the sale of their business.  Another team at the bank was trying to get the financing work from one of the buyers, Warburg Pincus LLC, a private equity firm.  According to a recent article in […]