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Thursday, March 20, 2014

Transformational BPO

While the Business Process Outsourcing (BPO) marketplace continues to grow and innovate, the vast majority of BPO-client relationships can still be characterized as labor arbitrage.   For example, a typical executive might describe their use of BPO services thusly:  “we used to handle these transactions in-house, but we have outsourced them to a third party […]

Wednesday, March 12, 2014

The Three Types of Outsourcing Relationships

This article represents an insightful perspective from Dan Berthiaume of Nearshore Blog, originally posted by Dan April 15, 2013 at 1:21 PM The Three Types of Outsourcing Relationships While no two outsourcing relationships are alike, some broad generalities can be drawn about different types of common relationships. For example, HfS Research identifies three main types […]

Posted by in BPO, Tech Enabled Services
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Monday, October 28, 2013

BPO Trend Spotting – “Nearshoring”

American firms are finding that native proficiency in languages such as Italian and German, as well as Spanish, coupled with the closer proximity to headquarters are some of the benefits that client corporations can obtain from “nearshore” BPO.

Thursday, October 24, 2013

M&A Activity Heats Up in the BPO Space

Procurian, Pactera, and PMSI were acquired during the month of October. Demand has increased for BPO services. This trend, paired with a lower cost of capital for would-be acquirers has resulted in a spate of transactions in recent weeks.

Posted by in Mergers and Acquisitions, News
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