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Wednesday, March 26, 2014

Aegis closes the acquisition of Malaysia-based Symphony BPO

This month, the multi-billion dollar outsourcing firm Aegis closed on the acquisition of Symphony BPO, first announced in January. “This is a great opportunity for Aegis as we expand our presence in Malaysia,” said Sandip Sen, Global CEO of Aegis in a Company press release. “We believe that the business combination will enhance value for […]

Thursday, March 20, 2014

Transformational BPO

While the Business Process Outsourcing (BPO) marketplace continues to grow and innovate, the vast majority of BPO-client relationships can still be characterized as labor arbitrage.   For example, a typical executive might describe their use of BPO services thusly:  “we used to handle these transactions in-house, but we have outsourced them to a third party […]

Wednesday, March 12, 2014

The Three Types of Outsourcing Relationships

This article represents an insightful perspective from Dan Berthiaume of Nearshore Blog, originally posted by Dan April 15, 2013 at 1:21 PM The Three Types of Outsourcing Relationships While no two outsourcing relationships are alike, some broad generalities can be drawn about different types of common relationships. For example, HfS Research identifies three main types […]

Posted by in BPO, Tech Enabled Services
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Monday, October 28, 2013

BPO Trend Spotting – “Nearshoring”

American firms are finding that native proficiency in languages such as Italian and German, as well as Spanish, coupled with the closer proximity to headquarters are some of the benefits that client corporations can obtain from “nearshore” BPO.