Wednesday, March 26, 2014
Aegis closes the acquisition of Malaysia-based Symphony BPO
This month, the multi-billion dollar outsourcing firm Aegis closed on the acquisition of Symphony BPO, first announced in January. “This is a great opportunity for Aegis as we expand our presence in Malaysia,” said Sandip Sen, Global CEO of Aegis in a Company press release. “We believe that the business combination will enhance value for […]
Thursday, March 20, 2014
Transformational BPO
While the Business Process Outsourcing (BPO) marketplace continues to grow and innovate, the vast majority of BPO-client relationships can still be characterized as labor arbitrage. For example, a typical executive might describe their use of BPO services thusly: “we used to handle these transactions in-house, but we have outsourced them to a third party […]
